Europe Direct, the European Commission's information hotline, received its 100.000th question this year on 13th November. The question came from Ms. Sandrine Jean from the South of France who rang EUROPE DIRECT's free-phone number 00800 6 7 8 9 10 11 and asked: "I am calling from the Social and cultural centre ODYSSEE in Gard (France). We would be interested to know if workers from Poland still need to obtain a work permit and a residence card in France. Can you help?" The question was promptly answered by Rasa, one of the information officers of the Contact Centre's multilingual staff.
This is a new record result for EUROPE DIRECT. Margot Wallström, Vice President of the European Commission, in charge of the communication policy, said: “EUROPE DIRECT is there for citizens. It connects the EU with them, answers their questions and listens to their concerns. I would like to see more and more people use it".
On the day EUROPE DIRECT received its 100.000th query for 2007, the service was also contacted by citizens from Austria, Belgium, France, Germany, Hungary, Slovakia, Spain, Poland, Romania, Denmark, Greece, Czech Republic, Lithuania, Bulgaria, Italy, Netherlands, Sweden, Portugal, Finland, Latin America, Asia and Africa.
What is the EUROPE DIRECT Contact Centre?
EUROPE DIRECT was launched in 1998. The single telephone number 00800 6 7 8 9 10 11 is accessible to everyone in the EU and covers all EU official languages.
Questions received by email are answered within 3 working days on average. For more complex queries, an answer may be requested from an expert in the relevant policy area. The Contact Centre also offers a web assistance service which gives citizens on-line help.
Popular topics
In 2007, a significant number of enquiries were related to Internal Market issues (such as travelling, working and studying abroad), general questions on the EU institutions and questions on the roaming regulation. Air Passengers’ Rights account for an important number of enquiries. Currently, the number of questions on the Reform Treaty is on the rise.
In addition to general requests on the EU, the EUROPE DIRECT Contact Centre is also the main entry point for questions on the 7th Framework Programme for Research, for enquiries of the Export Helpdesk for Developing Countries and for questions on the Internal Market (Citizens Signpost Service).
Who contacts the EUROPE DIRECT Contact Centre?
The profile of users of the EUROPE DIRECT service ranges from students preparing for essays to pensioners requesting information on retirement issues in an EU country other than their own. Entrepreneurs running small and medium enterprises (SMEs) ask about funding to start up or expand their companies, whilst professionals seek advice on EU directives and regulations.
General information
The opening hours of the service are Mondays to Fridays from 9.h00 to 18h30 CET. Outside these hours, users may leave a message on the EUROPE DIRECT voicemail system. The service offers:
A single free phone number (00 800 6 7 8 9 10 11) which can be reached from anywhere in the 27 Member States.
An e-mail and web assistance service accessible through the website: http://ec.europa.eu/europedirect/
For more information visit:
http://ec.europa.eu/europedirect/
This is a new record result for EUROPE DIRECT. Margot Wallström, Vice President of the European Commission, in charge of the communication policy, said: “EUROPE DIRECT is there for citizens. It connects the EU with them, answers their questions and listens to their concerns. I would like to see more and more people use it".
On the day EUROPE DIRECT received its 100.000th query for 2007, the service was also contacted by citizens from Austria, Belgium, France, Germany, Hungary, Slovakia, Spain, Poland, Romania, Denmark, Greece, Czech Republic, Lithuania, Bulgaria, Italy, Netherlands, Sweden, Portugal, Finland, Latin America, Asia and Africa.
What is the EUROPE DIRECT Contact Centre?
EUROPE DIRECT was launched in 1998. The single telephone number 00800 6 7 8 9 10 11 is accessible to everyone in the EU and covers all EU official languages.
Questions received by email are answered within 3 working days on average. For more complex queries, an answer may be requested from an expert in the relevant policy area. The Contact Centre also offers a web assistance service which gives citizens on-line help.
Popular topics
In 2007, a significant number of enquiries were related to Internal Market issues (such as travelling, working and studying abroad), general questions on the EU institutions and questions on the roaming regulation. Air Passengers’ Rights account for an important number of enquiries. Currently, the number of questions on the Reform Treaty is on the rise.
In addition to general requests on the EU, the EUROPE DIRECT Contact Centre is also the main entry point for questions on the 7th Framework Programme for Research, for enquiries of the Export Helpdesk for Developing Countries and for questions on the Internal Market (Citizens Signpost Service).
Who contacts the EUROPE DIRECT Contact Centre?
The profile of users of the EUROPE DIRECT service ranges from students preparing for essays to pensioners requesting information on retirement issues in an EU country other than their own. Entrepreneurs running small and medium enterprises (SMEs) ask about funding to start up or expand their companies, whilst professionals seek advice on EU directives and regulations.
General information
The opening hours of the service are Mondays to Fridays from 9.h00 to 18h30 CET. Outside these hours, users may leave a message on the EUROPE DIRECT voicemail system. The service offers:
A single free phone number (00 800 6 7 8 9 10 11) which can be reached from anywhere in the 27 Member States.
An e-mail and web assistance service accessible through the website: http://ec.europa.eu/europedirect/
For more information visit:
http://ec.europa.eu/europedirect/
Δεν υπάρχουν σχόλια:
Δημοσίευση σχολίου